How it works
My machine is…
The compressor is constantly running
You should also check if the thermostat has been turned up to ‘7’, as the unit may freeze if not in use for a long period, and use a screwdriver to adjust the thermostat to ‘5’.
It could also be that the temperature in your venue is above 30°C, as it is normal for the unit to work continuously at a high room temperature.
My unit is very noisy, but is working normally
My sparkling water is not fizzy enough
Only gas comes out of the taps
Check to ensure your water is turned on at the mains and if it is, contact the Crystella Service Team via email at firstname.lastname@example.org
Serving Crystella pure, still & sparkling water
Water is not being dispensed
Make sure the power switch on the sparkling water dispenser is in the ‘ON’ position and the green light is on.
Also check the thermostat to make sure it is not in the ‘OFF’ position or close to ‘1’. Using a screwdriver, adjust the thermostat to ‘5’ but do not turn it all the way to ‘7’ or the unit may freeze and will not dispense water.
If the unit still won’t start, contact the Crystella Service Team via email at email@example.com
The water is cold but dispensing very slowly, or not at all
Water is coming out of the tap/s too fast/slow
My still water is carbonated
Is the water filtered?
How cold is the water that is dispensed?
Do my staff need training on how to pour sparkling water?
Is there a special way to pour sparkling water?
How do I wash the bottles?
Can we use the Crystella system with our existing taps?
Can I just get one tap for sparkling water?
How far away from the tap can the head unit be located?
How far away from the mains water connection can I have the unit?
How far away from the power point can I have the unit?
How far away from the unit can I have the gas bottle?
Is it a flexible water hose?
What happens if I need to go through a wall to get water/power?
If I don’t have space, or my current set-up doesn’t allow for it, can Crystella help me refurbish behind the counter so I can fit the unit?
How long does installation take?
I’m closed at certain times, so can I choose my delivery & installation times?
Can the taps be attached to wood?
Does the gas only come in one size?
Do you provide spare gas bottles?
How do I change the gas?
How do I know when my gas is going to run out?
Why are the bubbles so big in my sparkling water?
How big are the gas cylinders and water filter?
Maintenance & equipment service
Does the unit need to be located in a cool place?
Is there 24hr call out if there is a problem?
How fast is the call out time?
I hose down my bar area every night, can the machine get wet?
Do the lines need to be cleaned?
How do I clean the taps?
My drip tray keeps overflowing
Water is leaking from the taps
Water is leaking from the unit
What water pressure is required?
How loud is the machine?
Do I need drainage?
Can’t find the answers you’re looking for? We’d love to answer all your questions.